Privacy Policy.

Effective date: 04.04.2024

Critical Convo Ltd ("we", "us", or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.criticalconvo.com , including any other media form, media channel, mobile website, or mobile application related or connected to it. Please read this privacy policy carefully.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect various information, including information by which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline ("personal information").

Information you provide directly: This includes personal information you provide when you sign up for our newsletter, request customer support, or otherwise communicate with us.

Information we collect automatically: We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

How We Use Your Information

We use your information collected via our website for various purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use the information we collect or receive:

To send administrative information to you for business purposes, legal reasons, and/or possibly contractual.

To fulfil and manage your orders, payments, returns, and exchanges made through the website.

• To administer prize draws and competitions.

• To deliver targeted advertising to you.

• To protect our Sites; for example, fraud monitoring and prevention.

• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

Sharing Your Personal Information

We may share your personal information with the following third parties:

Service providers that perform services for us, on our behalf, which may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Third parties who perform services on our website or to our business operations.

With your consent, to third parties for marketing purposes.

International Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights aimed at allowing you to control your personal information. Critical Convo Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. This includes the right to access, update or to delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent.

Children's Privacy

Our website does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.